FAQ

After receiving the ebike, please record its serial number (usually located on the head tube frame). You will need your serial number to honor the warranty. You can also use this serial number to file with the vehicle management center if the bike is stolen.

Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.

Yes. But we suggest not to use it for a long time in rainy days. If you need to use it in rainy days, we recommend that you pack a waterproof bag for the display and cables.

Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.

It would be great if you can top the battery up after each ride.

Please keep your battery charging port away from any metal objects.

Yes, the battery is removable, making it convenient to charge separately from the bike.

Regular maintenance includes checking tire pressure, cleaning the bike, and ensuring the battery is charged and properly stored.

Yes, we offer a one-year warranty on the frame and electrical components of the ChamRider Ebike.

The ChamRider Ebike is available with both fat tires for enhanced stability on various terrains and traditional mountain bike tires for a smoother ride.

The chamRider Ebike includes integrated LED lights, reflective materials, and hydraulic disc brakes for optimal stopping power and visibility in low-light conditions.

The battery can be fully charged in approximately 4-6 hours, making it convenient for daily use.

Yes, our Ebikes come with specially designed tires that provide excellent grip and stability in various weather conditions, whether it's wet or dry.

The chamRider Ebike is versatile and can handle various terrains, including city streets, mountain trails, and off-road paths, especially our fat tire and mountain model.

The chamRider Ebike utilizes pedal assist technology, providing a boost to your pedaling effort. You can adjust the level of assistance to suit your riding style.

Yes! The chamRider Ebike features a lightweight yet sturdy aluminum alloy frame, designed for enhanced durability and resistance to corrosion.

Our e-bikes are equipped with high-capacity lithium-ion batteries that we have developed and produced in-house to ensure long-lasting performance and rapid charging.

Depending on riding conditions and usage, the chamRider DT450 e-bike, for example, has an impressive range of up to 378KM on a single charge.